The full story on how Hotgens App handles your information.
Scope of this policy. This Privacy Policy explains how Hotgens App collects, uses, discloses, and safeguards information when you use our website and services.
Who we are. We are the operator of Hotgens App, accessible at https://hotgens-live.top. References to "we", "us" or "our" refer to that operating entity.
Personal information we collect. We may collect your email address, account name, billing information (where applicable), device identifiers, browser type, IP address, approximate location, language preferences and the contents of messages you submit to the platform.
How we collect it. We collect information directly from you when you create an account, when you communicate with our team, and automatically through cookies, log files, analytics tools and similar technologies.
Cookies and similar technologies. We use first-party and third-party cookies for authentication, session continuity, fraud prevention, analytics and performance monitoring. You can manage cookies through our cookie consent banner or your browser settings.
Lawful basis for processing. Where applicable law requires a lawful basis, we rely on contract performance, legitimate interests, consent, and legal obligation, depending on the processing activity.
How we use your information. To operate the service, to authenticate you, to personalise content, to communicate updates, to improve performance, to detect abuse, and to meet legal obligations.
Communications. We may send you transactional emails relating to your account and security. Marketing emails are only sent where you have opted in and you may unsubscribe at any time.
Sharing with service providers. We share limited information with vetted service providers — including hosting, payment processing, analytics, customer support and email delivery — strictly for the purposes of running the service.
International transfers. Your information may be processed in countries other than your own. Where this happens we put appropriate safeguards in place such as standard contractual clauses.
Storage and retention. We retain personal information only for as long as needed to deliver the service or comply with legal obligations. You may request deletion at any time.
Security. We use industry-standard administrative, technical and physical safeguards to protect your information, including encryption in transit and at rest where appropriate.
Account security. You are responsible for keeping your login credentials private. Please notify us immediately if you suspect unauthorised use of your account.
Your rights. Subject to your jurisdiction, you may have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability.
How to exercise your rights. To exercise any of these rights please contact us at support@hotgens-live.top. We will respond within the time required by applicable law.
Children. The service is strictly for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have, please contact us so we can remove it.
Sensitive information. We ask that you do not submit sensitive personal information through the chat interface or contact forms. If you do, you consent to our processing of that information for support purposes.
Profile data. Information you provide about your preferences inside the app is used to personalise your experience and is treated as personal data under this policy.
Chat content. Messages you exchange with characters are stored to provide service continuity and conversation memory. They are not sold to third parties and are not used to train external models.
Automated processing. The service uses automated systems to generate replies and personalise content. These systems do not produce legally significant decisions about you.
Analytics. We use aggregated analytics to understand usage patterns. Where required, analytics cookies are loaded only after you consent through the cookie banner.
Advertising. We may display promotional content for partners. We do not sell your personal information for behavioural advertising.
Do Not Track. Our service does not currently respond to Do Not Track browser signals because no industry standard has been finalised.
Third-party links. Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.
California residents. If you reside in California, you have additional rights under the CCPA/CPRA, including the right to know, the right to delete and the right to opt out of certain sharing.
EEA and UK residents. If you reside in the EEA or UK, you may lodge a complaint with your local data protection authority. We will cooperate with any such inquiry.
Brazilian residents. If you reside in Brazil, you may exercise the rights granted by the LGPD by contacting us at the email above.
Data breach notification. In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.
Changes to this policy. We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date below.
Effective date. This policy was last updated on June 23, 2026.
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